Responsible Gaming

Gambling at Mobile Wins on winsmobile.com is designed to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means staying in control of how much time and money you spend, understanding the risks, and making conscious decisions before you play. This page explains the tools, support options and protections available to you when using the Mobile Wins version of our service.

Mobile Wins is operated for UK players by ProgressPlay Limited, licensed and regulated by the United Kingdom Gambling Commission (licence number 39335, status active as of January 2025). In line with UK standards and lessons learned from past regulatory action, we apply strict checks and offer practical tools to help you play safely. If your play suggests that you may be at risk of harm, we will support you with information, safer gambling tools and, where appropriate, direct contact from our team. You must be 18 or over to use our services; please gamble responsibly.

Risk Awareness

Most players use casino games on winsmobile.com for occasional entertainment. However, gambling can become harmful if it stops being a choice and starts to feel necessary. Recognising risk early is essential. The following signs may indicate that gambling on Mobile Wins is becoming a problem and that you should take action using the tools described on this page.

• Gambling more frequently, for longer sessions, or at unusual times (late at night, during work or study).
• Thinking about the casino or past bets when you are not playing, or feeling restless or irritable when you try to cut down.
• Spending more than you originally planned, increasing stakes to chase losses, or using funds needed for bills or everyday living.
• Hiding gambling from family or friends, or feeling guilty, ashamed or anxious after playing.
• Borrowing money, using overdrafts or credit to fund gambling, or opening new financial products to keep playing.
• Letting gambling interfere with work, study, family or social life, or losing interest in other activities.

Self-assessment questions

If you answer "yes" to one or more of the questions below, we strongly recommend you set strict limits, consider taking a break or self-excluding, and contact one of the support organisations listed on this page.

• Do you often spend more time or money gambling than you intended?
• Have you ever tried to win back losses by placing more or larger bets?
• Have you lied to people close to you about how much or how often you gamble?
• Have you used money needed for rent, bills, food or other essentials to gamble?
• Do you feel anxious, depressed or irritable when you cannot gamble?
• Have other people expressed concern about your gambling behaviour?

If you recognise these patterns, please take them seriously. Use the limits and tools on winsmobile.com immediately and seek confidential professional help in the "Support Resources" section.

Limits & Tools

To help you stay in control, Mobile Wins provides a range of safer gambling tools in your account area on winsmobile.com. These are designed in line with UK Gambling Commission requirements and should be set before you start playing on Mobile Wins.

Deposit limits (daily, weekly, monthly)

You can limit the amount you can deposit within a chosen period. Once a limit is reached, you will not be able to deposit more until the period resets.

1. Log in to your account on winsmobile.com and go to "My Account" or "Responsible Gaming".
2. Select "Deposit Limits" (sometimes shown as "Daily/Weekly/Monthly Limits").
3. Choose the type of limit:
   • Daily limit - the maximum you can deposit in any 24-hour period.
   • Weekly limit - the maximum you can deposit from Monday to Sunday (or a rolling seven-day period).
   • Monthly limit - the maximum you can deposit within a calendar month.
4. Enter amounts that reflect what you can comfortably afford to lose (for example, £20 per day, £50 per week, £100 per month). Always think in terms of losses rather than potential winnings.
5. Confirm the limits. They usually take effect immediately. Any request to lower your limits will be applied as soon as possible; any request to increase or remove limits will only take effect after a mandatory cooling-off period, in accordance with UKGC guidance.

Time and session limits

Controlling how long you play is as important as controlling how much you spend. Where available in your account:

• Enable session reminders so that a message appears after a set period (for example every 30, 45 or 60 minutes) to tell you how long you have been playing.
• Use time limits to cap the maximum length of a single session. Once reached, the game will stop and you will need to log in again later.
• Review your recent activity in the "Play History" or "Transactions" section to see exactly how much time and money you have spent.

"Time-Out" (short breaks)

If you feel you are losing control, or you want to test whether you can comfortably stop gambling, you can place a temporary lock on your account ("Time-Out"). This is suitable when you need a short break rather than a longer self-exclusion.

1. Log in, go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording).
2. Choose the duration of your break, for example:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks, where offered
3. Read the information about what Time-Out means (you will not be able to play or deposit during this period).
4. Confirm your selection. The Time-Out takes effect immediately and cannot be cancelled early.

If you feel that a short Time-Out is not enough, or that you are repeatedly using Time-Outs, you should consider a longer self-exclusion and contact support services.

Self-Exclusion

Self-exclusion is a formal agreement between you and Mobile Wins that we will prevent you from using your account for gambling for a longer period. It is intended for players who believe they have lost control or are at serious risk of harm. Self-exclusion tools on winsmobile.com are designed to comply with UK Gambling Commission social responsibility requirements.

How to self-exclude from your account

1. Log in to your account on winsmobile.com (if you are able to do so safely) and go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
2. Select the length of self-exclusion. Available periods typically range from 6 months to 5 years or longer. If a "lifetime" option is offered, choose this if you believe you should not gamble again.
3. Carefully read the explanation of the consequences of self-exclusion, including how long it will last and that it cannot be shortened.
4. Confirm your decision. You may be asked to tick a box and press "Confirm Self-Exclusion" to acknowledge that you understand the terms.
5. You will receive an on-screen confirmation and, where possible, an e-mail confirming your self-exclusion details.

If you cannot log in, you may request self-exclusion by contacting customer support through the contact channels on winsmobile.com. Support may ask security questions to confirm your identity and apply the exclusion.

Consequences of self-exclusion

• Your account will be blocked for gambling for the entire exclusion period. You will not be able to log in to play, place bets, or make deposits.
• You will not be allowed to open new accounts with the same operator while self-excluded. ProgressPlay Limited uses internal checks to detect and block such attempts, in line with UKGC expectations.
• Marketing communications from Mobile Wins relating to gambling will be stopped as soon as reasonably possible.
• You may be able to withdraw any remaining real-money balance by contacting support, subject to standard verification and terms and conditions, but you will not be permitted to gamble.
• Self-exclusion cannot be cancelled before the end of the chosen period. After it ends, a further cooling-off period and an active request to reopen the account may be required before you can gamble again.

Self-exclusion is a serious step. We strongly encourage you to register for national self-exclusion schemes and to seek help from specialist organisations at the same time.

National self-exclusion schemes (GamStop and others)

• UK - GamStop: If you are a UK-based player, you should register with GamStop, the free national self-exclusion scheme. Once registered, you will be prevented from using participating online gambling sites and apps licensed in Great Britain for the period you choose.
• Other countries: If you live outside the UK, your jurisdiction may offer similar schemes (for example, Spain's RGIAJ self-exclusion register). These are mentioned for information only; availability and rules depend on local law.

Self-exclusion with Mobile Wins, combined with national schemes and device-level blocking tools, provides a stronger barrier against harmful gambling.

Support Resources

If you are worried about your gambling, or about someone close to you, you are not alone. There are free, confidential support services for people in the United Kingdom and internationally. These services operate independently from Mobile Wins and ProgressPlay Limited and can offer advice, counselling and practical support in 2025 and beyond.

Local support (United Kingdom)

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone from UK) 24 hours a day, 7 days a week. Trained advisers offer confidential advice, information and emotional support in English.
• GamCare services: In addition to the helpline, GamCare offers live chat, structured online and face-to-face counselling, and treatment referrals for people affected by gambling in England, Scotland and Wales. Visit gamcare.org.uk.
• NHS gambling services: The NHS provides specialist clinics and mental health support for problem gambling. Speak to your GP or visit nhs.uk for details.
• Young people: If you are under 18, you should not be gambling. Support is available through youth services highlighted on GamCare and NHS websites.

International support organisations

These services are independent, confidential and free to access. They can help whether you are experiencing gambling problems yourself or are affected by someone else's gambling.

Self-exclusion schemes and blocking tools

• GamStop (UK): Free national online self-exclusion scheme for players in Great Britain. See details in the Self-Exclusion section.
• RGIAJ (Spain): Example of a national self-exclusion register used in another jurisdiction. Mentioned here to illustrate that similar schemes may be available outside the UK.
• Gamban: A paid application that blocks access to many online gambling sites and apps across your devices. Visit gamban.com.
• BetBlocker: A free tool that allows you to block gambling sites on multiple devices. Visit betblocker.org.
• Financial blocks: Many UK banks now offer the ability to block gambling transactions on your cards and accounts. Check your bank's app or website.

Family support resources

• GamCare family and friends support: Information and support tailored to those affected by someone else's gambling, including forums and chatrooms.
• Gambling Therapy groups: Online support groups and forums for both gamblers and affected others, with multilingual support.
• Gamblers Anonymous "Gam-Anon": Support meetings for family and friends of people with gambling problems (availability varies by region).

All these organisations treat your information sensitively. You can seek help anonymously, and contacting them will not affect your account status with Mobile Wins.

Help for Family

Problem gambling affects partners, children, relatives and friends. If you are worried about someone who uses the Mobile Wins services on winsmobile.com, it is important to look after your own wellbeing while encouraging them to seek help.

Recognising problems in someone close to you

• Money or valuables are missing, bills go unpaid, or there are unexplained loans or debts.
• The person becomes secretive about their phone or computer use, or reacts defensively when gambling is mentioned.
• Mood swings, irritability, anxiety or withdrawal from family life or social activities.
• Frequent talk about "big wins" or "getting even" with the casino, despite ongoing financial pressure.

How to start a conversation

• Choose a calm, private time when neither of you is angry or under the influence of alcohol or drugs.
• Focus on specific behaviours and their impact ("I've noticed..." / "I feel worried because..."), rather than making accusations.
• Listen without interrupting and acknowledge that gambling may feel like a way to escape stress, even if it is causing harm.
• Encourage them to use the tools on winsmobile.com (limits, Time-Out, self-exclusion) and to contact professional support such as GamCare or Gambling Therapy.
• Agree clear financial boundaries (for example, not lending money to cover gambling losses) to protect yourself.

Support for families and next steps

• Visit gamcare.org.uk for advice pages and forums specifically for family members and friends.
• Use the online groups and resources at gamblingtherapy.org, which include support for affected others.
• Consider speaking to your GP or a qualified psychotherapist or counsellor with experience in addiction for ongoing support.
• If you are at immediate risk of harm, or feel unsafe, contact emergency services or a crisis helpline in your area.

While Mobile Wins cannot provide clinical counselling, our support team can signpost independent services and help apply account protections for the person you are concerned about, in accordance with data protection rules.

Operator's Commitment

Mobile Wins on winsmobile.com is operated in the UK by ProgressPlay Limited, a company organised as a limited entity and headquartered at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. ProgressPlay Limited holds a remote gambling licence (number 39335) from the United Kingdom Gambling Commission. Following a regulatory settlement in May 2022 relating to social responsibility and anti-money laundering controls, the operator has strengthened its systems and monitoring so that, as of 2025, checks are more robust and player protection is prioritised.

Monitoring and risk checks

• Behavioural monitoring: We analyse account activity for patterns that may indicate harm, such as rapid increases in deposits, chasing losses, long or repeated sessions and use of multiple payment methods.
• Affordability and source-of-funds checks: In line with UKGC expectations, we may ask for information or documents (for example, payslips or bank statements) to assess whether your gambling appears affordable in your circumstances.
• Reality checks and warnings: We use on-screen messages, session reminders and safer gambling notifications to prompt you to review your activity and consider using account tools.
• Account interventions: Where risk is identified, we may apply or suggest limits, Time-Outs or self-exclusion, or restrict your ability to deposit or gamble.

When we may contact you

Our safer gambling and customer support teams may proactively contact you if monitoring suggests you could be at risk. This may include, for example:

• Significant or sudden increases in your deposits or staking levels.
• Repeated attempts to reverse withdrawals or chase recent losses.
• Very frequent logins or extended sessions over a short period.
• Indicators that you may be using gambling to manage financial difficulties.

Contact may be by e-mail, in-site message, SMS or telephone, using the contact details you have provided. The purpose is to:

• Offer information about safer gambling tools and support services.
• Discuss setting or strengthening limits, Time-Outs or self-exclusion.
• Comply with legal duties under UK gambling and anti-money laundering regulations.

We may, where necessary, refuse deposits, restrict play or close accounts to protect you and to comply with our regulatory obligations, even where you do not agree, in line with our licence conditions and our Terms and Conditions (see the detailed terms published for UK players, including those linked from mobilewins.co.uk, which form part of the winsmobile.com service).

Updates

Responsible gambling law and regulatory guidance in Great Britain continue to evolve. Mobile Wins, operated by ProgressPlay Limited, reviews and updates this responsible gaming information regularly to reflect changes in UK Gambling Commission requirements, industry best practice and our own internal policies.

• Notification methods: When we make material changes to our responsible gaming measures or related terms, we may notify you by e-mail (using the address registered on your account), in-site messages, account notifications or banners on winsmobile.com.
• Where to check: The latest version of this page will always be available in the responsible gaming section of winsmobile.com. We recommend that you review it periodically, alongside our Terms and Conditions and Bonus Policy.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gambling, would like help using account tools on Mobile Wins, or want to provide feedback on how we can improve our protections, you can contact the team responsible for safer gambling. As of 2025, the source data for this page does not specify dedicated phone numbers or e-mail addresses for Mobile Wins or ProgressPlay Limited; however, you can reach us through the main support channels on winsmobile.com.

E-mail (via web form): Please use the secure contact or support form available when you are logged in to your account on winsmobile.com. Select a subject such as "Responsible Gambling" or "Account Limits" so that your enquiry is routed to the appropriate team. Where a direct e-mail address is displayed in your account, you may also use that address; no specific e-mail was provided in the source information.

Telephone: No dedicated Mobile Wins support telephone number was specified in the source data as of 2025. For urgent emotional support relating to gambling, you can call the National Gambling Helpline on 0808 8020 133 (operated by GamCare, 24/7, free from UK landlines and most mobiles). This helpline is independent of Mobile Wins and ProgressPlay Limited.

Responsible gaming feedback form

You can submit a responsible gaming request or feedback message through the player support interface on winsmobile.com. A typical request should include:

• Your full name and registered username.
• Confirmation that you are a UK-based player using the Mobile Wins service.
• A clear description of what you need (for example, "Set a weekly deposit limit of £30", "Apply a 6-month self-exclusion", "I would like information about support services").
• Any additional information that may help us assess your situation (for example, if you feel you are losing control of your gambling).

We will handle all responsible gambling enquiries sensitively and confidentially, in line with our privacy policy and UK data protection law. Our aim is to respond promptly and to work with you to identify the safest and most appropriate measures, including limits, Time-Out, self-exclusion and signposting to external support services.