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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with ProgressPlay Limited as the operator of the online gambling services made available via winsmobile.com in relation to the Mobile Wins site (the "Website"), and apply to all real-money gambling, bonuses and related services offered to players located in the United Kingdom. By registering an account, accessing or using the Website, you confirm that you have read, understood and agree to be bound by these Terms. These Terms are effective from 6 November 2025 and replace all prior versions in relation to the Website.

ProgressPlay Limited is a company established in Malta with its principal office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, and holds a remote gambling licence issued by the United Kingdom Gambling Commission ("UKGC") under licence number 39335 for the provision of online casino services to players in Great Britain. These Terms are intended to comply with applicable UK gambling legislation and UKGC Licence Conditions and Codes of Practice (LCCP). If you do not agree with any provision of these Terms, you must not open an account or must immediately cease using the Website and close your account.

Definitions

For clarity and consistency, the following terms have the meanings set out below when used in these Terms:

  • Operator means ProgressPlay Limited, operating the online gambling services offered through winsmobile.com in relation to the Mobile Wins Website, and holding UKGC licence number 39335.
  • User or you means any natural person who accesses the Website, with or without a registered account, including prospective, active and former players.
  • Player means a User who has successfully registered an account and is permitted to place Bets or participate in Games for real money.
  • Account means the personal online gambling account opened by a Player with the Operator via the Website.
  • Website means the online gambling site operated for the Mobile Wins brand via winsmobile.com, including all pages, mobile versions, applications, and related services.
  • Game(s) means any casino, slot, live dealer, instant win, or other gambling products offered on the Website from time to time.
  • Bet or Wager means any stake or sum of money risked by a Player in respect of a Game on the Website.
  • Balance means the total amount of funds held in a Player's Account at any time, comprising Real Money Funds and, where applicable, Bonus Funds.
  • Bonus means any promotion, reward, free spins, free bet, bonus funds, cashback or other incentive credited to an Account subject to specific terms and wagering requirements.
  • Bonus Funds means amounts credited to your Account under a Bonus and which are subject to wagering or other conditions before becoming withdrawable.
  • Real Money Funds means your own cash deposits and any winnings derived therefrom that are not subject to wagering requirements.
  • Wagering Requirements means the number of times Bonus Funds and/or associated winnings must be staked on qualifying Games before they may be converted to Real Money Funds or withdrawn.
  • Self-Exclusion means a voluntary request by a Player to be prevented from gambling with the Operator for a defined minimum period, in accordance with UK safer gambling regulations.
  • ADR Entity means an independent Alternative Dispute Resolution service approved by the UKGC, currently the Independent Betting Adjudication Service ("IBAS").
  • Business Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

Account Registration

To comply with UK law and UKGC requirements, Account registration is strictly controlled and subject to identity and eligibility verification.

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old to open an Account or gamble on the Website. Underage gambling is strictly prohibited and treated as a serious regulatory breach.
  • Location: These services are intended for players ordinarily resident in the United Kingdom. You must not access the Website from jurisdictions where online gambling is illegal or where the Operator does not accept players.
  • Verification: Before you may deposit, wager or withdraw, the Operator will conduct age, identity and, where applicable, affordability and source-of-funds checks using documentation and electronic verification tools. You agree to provide accurate and up-to-date information and all documents reasonably requested.
  • Document requirements: Verification documents may include, without limitation, a copy of a valid passport or photo ID, proof of address (e.g. recent utility bill), proof of payment method, and evidence of income or source of funds where required by anti-money-laundering ("AML") and safer gambling rules.

Registration Process and User Obligations

  • Account creation: You must complete the online registration form on winsmobile.com, providing truthful, complete and current information (such as name, date of birth, address and contact details). The Operator may send confirmation emails or SMS messages to verify the information supplied.
  • Single account: You may hold only one Account with the Operator in relation to the Mobile Wins Website. Multiple Accounts, impersonation, or opening accounts on behalf of others are prohibited.
  • Password security: You are responsible for keeping your login details and password confidential. Any Bet placed using your credentials will be treated as made by you. You must notify the Operator immediately if you suspect that your Account has been compromised.
  • Accuracy and updates: You must update your Account details promptly if they change. The Operator may suspend or close your Account, void Bets or withhold withdrawals if information is inaccurate, false or cannot be verified.
  • Risk-based checks: In light of UKGC regulatory expectations, including enhanced scrutiny of AML and safer gambling controls as of 2025, the Operator may conduct ongoing monitoring and request further information at any time. Failure to cooperate may result in Account suspension or closure.

Betting & Gameplay Rules

The following rules ensure fair, transparent and responsible participation in Games on the Website, in line with UK gambling standards.

Placing Bets and Types of Games

  • Game rules: Each Game is governed by its own specific rules and paytables as displayed on the Website. By placing a Bet, you accept the applicable Game rules in addition to these Terms.
  • Stake limits: Minimum and maximum stakes are defined per Game or table. You must ensure that your selected Bet amount is within the permitted range before confirming a Bet.
  • Bet confirmation: A Bet is deemed placed and accepted when it is recorded on the Operator's servers and appears in your Game history. Once confirmed, Bets generally cannot be cancelled or altered.
  • Use of Balance: Bets are placed using available Real Money Funds and, where permitted under Bonus Terms, Bonus Funds. If your Balance is insufficient, the Bet will not be accepted.
  • Currency: For UK players, Accounts and Bets are normally denominated in pounds sterling ("GBP"). Currency conversions, if any, will be carried out at rates determined by the Operator or your payment provider.

Game Integrity, Conduct and Live Casino

  • Fairness: Outcomes of Games are determined by certified random number generator ("RNG") systems or, for live dealer Games, by real-time physical game results. The Operator uses reputable suppliers and testing processes to ensure fairness, subject to applicable certification requirements.
  • Prohibited behaviour: You must not engage in collusion, use bots or automated tools, exploit software bugs, manipulate errors, or use any strategy that relies on hardware, software or connection advantages. Suspicious patterns may be investigated and reported to the UKGC if required.
  • Chat rules: Where chat functionality is available (e.g. in live casino), you must communicate respectfully. Insults, harassment, discriminatory language, threats, promotion of other services, or sharing of personal or unlawful content are strictly prohibited and may lead to chat restrictions or Account sanctions.
  • Responsible play: You must only gamble with money you can afford to lose and are encouraged to use the safer gambling tools offered on the Website (e.g. deposit limits, loss limits, time-outs and Self-Exclusion).

Errors, Malfunctions and Cancellations

  • Obvious errors: If a Bet is accepted at clearly incorrect odds, stakes, paytables or due to an obvious technical or human error, the Operator may void the Bet and correct your Balance in accordance with UKGC guidance and principles of fairness.
  • Technical issues: In the event of system or network failures affecting a Game, the Operator will endeavour to restore the Game state using the records on its servers. If this is not possible, the affected Bet may be voided and stakes refunded in accordance with the applicable Game rules.
  • Player disconnection: If you are disconnected during a Game, the outcome will be determined based on the Game's rules and the Operator's transaction records. In many Games, the round will complete automatically and any winnings will be credited accordingly.
  • Operator rights: The Operator may suspend or void Bets where required for regulatory, technical or security reasons, including suspected fraud, AML concerns, or safer gambling interventions, provided this is done in a fair and proportionate manner.

Bonus Terms

Bonuses are designed to offer additional entertainment but are subject to specific conditions to comply with UK consumer and gambling regulations. This section should be read together with any dedicated Bonus Policy or promotional terms available on the Website and, where applicable, on https://mobilewins.co.uk/bonus-policy as referenced as of 2025. In the event of conflict, specific promotional terms will generally prevail, provided they are fair and transparent.

Bonus Eligibility, Activation and Allocation

  • Eligibility: Bonuses may be limited to certain players (for example, new customers, returning customers, or invited players) and may require a minimum deposit or specific opt-in action. The Operator may withhold or withdraw a Bonus if eligibility criteria are not met.
  • Activation: To activate a Bonus, you may be required to:
    • enter a bonus code during registration or deposit;
    • opt in via a promotion page; or
    • accept the Bonus in a pop-up or Account section.
    Bonuses are allocated to your Account only after you have complied with the stated conditions within the specified timeframe.
  • Bonus balances: Your Balance may be split between Real Money Funds and Bonus Funds. Bonus Funds may be locked until Wagering Requirements are met. The order in which Real Money Funds and Bonus Funds are used will be displayed or explained in the Bonus Policy.

Wagering Requirements and Timeframes

  • Wagering Requirements: Unless otherwise stated, Bonus Funds and any winnings derived from them are subject to Wagering Requirements that must be fulfilled before any conversion to Real Money Funds or withdrawal. The applicable multiple (for example, "35x Bonus") and qualifying Games will be clearly stated in the promotional terms.
  • Game weighting: Not all Games contribute equally to Wagering Requirements. Slots may contribute 100%, while table Games, live casino and certain low-risk betting patterns may contribute less or be excluded. A detailed contribution table will be provided in the Bonus Policy or promotion-specific terms.
  • Time limits: Bonuses and associated Wagering Requirements are subject to expiry dates (for example, requiring completion within a defined number of days in 2025 from the time of credit). If not completed within the displayed period, Bonus Funds and associated winnings may be forfeited.
  • Maximum bets: Certain promotions may impose a maximum Bet size when wagering Bonus Funds. Placing higher stakes than permitted may lead to confiscation of Bonus Funds and associated winnings if clearly indicated in the relevant terms.

Prohibited Actions and Bonus Misuse

  • Abuse prevention: To prevent Bonus abuse and to comply with UK fairness and AML standards, the Operator prohibits strategies designed primarily to secure guaranteed profit or circumvent Wagering Requirements, including but not limited to:
    • placing equal, zero or low-risk bets (e.g. on both outcomes) solely to clear Wagering Requirements;
    • colluding with other players or operating multiple Accounts; and
    • depositing and withdrawing repeatedly to trigger bonuses without genuine play.
  • Game restrictions: Certain Games or features (including but not limited to progressive jackpots, some live casino games or specific slots) may be excluded from Bonus play or limited. Any such exclusions will be listed in the relevant Bonus terms.
  • Combining promotions: Unless explicitly allowed, you may not combine multiple Bonuses or promotions on the same deposit or Bet. Where multiple offers are available, the Operator will explain which one applies and in what order.
  • Consequences of misuse: If the Operator reasonably believes that you have breached Bonus terms, engaged in abuse or acted contrary to the spirit of a promotion, it may remove the Bonus, cancel associated winnings, and, where necessary, suspend or close your Account in a fair and proportionate manner.

Payments & Withdrawals

All financial transactions on the Website are managed in line with UKGC requirements, AML legislation and consumer protection standards. The Operator may implement stricter controls and monitoring, including in response to historical regulatory assessments, to protect both players and the integrity of the services.

Deposits

  • Payment methods: Subject to availability on winsmobile.com, you may deposit funds using debit cards, selected e-wallets and other approved payment services. Credit cards issued to UK consumers must not be used directly or indirectly to fund gambling in accordance with UK law.
  • Ownership of payment methods: You must only use payment instruments held in your own name. Use of third-party methods without clear authority is prohibited and may trigger AML investigation, Account suspension and potential reporting.
  • Processing times and fees: Deposits are usually credited instantly but may take longer depending on your provider. Any fees charged by the Operator will be transparently disclosed before you confirm a transaction; your bank or payment provider may charge additional fees or currency conversion costs.
  • Deposit limits: You may set personal deposit limits and other controls via the Website as part of safer gambling tools. The Operator may also impose maximum deposit limits or request additional documentation in 2025 where risk indicators are identified.

Withdrawals

  • Withdrawal methods: Wherever possible, withdrawals will be processed to the same payment method used for deposits. If this is not possible, the Operator will offer a suitable alternative in line with AML and security considerations.
  • Verification before payout: The Operator may require completion of identity, payment method and source-of-funds checks before processing a withdrawal, consistent with UKGC requirements and any enhanced regulatory expectations in effect in 2025. Withdrawals may be paused pending satisfactory completion of such checks.
  • Processing times: The Operator aims to review and approve withdrawal requests within a reasonable time (for example, within a few Business Days), but actual receipt of funds depends on your payment provider. Estimated processing times will be displayed on the Website and may vary.
  • Withdrawal limits: Minimum and maximum withdrawal amounts may apply per transaction or per defined period. Any such limits will be disclosed on the Website and must be applied fairly and consistently.
  • Bonus-related withdrawals: Where funds include Bonus Funds or winnings derived from Bonuses, withdrawals may only be made after satisfying the relevant Wagering Requirements. If conditions are not met within the specified timeframe, Bonus Funds and associated winnings may be forfeited, while Real Money Funds remain withdrawable (subject to any regulatory restrictions or safer gambling interventions).

Refunds, Chargebacks and Account Balances

  • Refunds: As a general rule, Bets already settled cannot be cancelled or refunded. In cases of Game malfunction, technical error or other issues, the Operator may void affected Bets and return stakes in accordance with applicable rules and UK fairness principles.
  • Chargebacks: Initiating an unjustified chargeback or payment dispute may lead to immediate Account suspension, cancellation of winnings and recovery of any resulting costs. The Operator will cooperate with payment providers and, where necessary, regulators in investigating such matters.
  • Dormant accounts: If your Account remains inactive for an extended period in 2025 or beyond, the Operator may treat it as dormant in accordance with its policies, which will be clearly communicated. Any treatment of dormant funds will comply with UK consumer law and UKGC guidance.
  • Negative balances: If, due to a technical error or other issue, your Account shows a negative Balance, you must notify the Operator and you may be required to repay any wrongly credited funds, subject to applicable consumer protection rules.

Limitation of Liability

This section explains the scope of the Operator's responsibilities and the limits on liability to ensure a fair and balanced allocation of risk, consistent with UK consumer protection standards and gambling regulation.

  • Operator's obligations: The Operator shall provide the Website and Games with reasonable skill and care, maintain appropriate security, and take reasonable steps to ensure that Game outcomes are fair and that results are recorded accurately on its systems. The Operator will comply with applicable UKGC licence conditions and legal duties in force in 2025.
  • No guarantee of uninterrupted service: While the Operator takes reasonable measures to keep the Website available, it does not guarantee uninterrupted or error-free access. Maintenance, updates, third-party failures, or network issues may temporarily affect availability.
  • Exclusions of liability: To the fullest extent permitted by law, the Operator is not liable for:
    • losses arising from your failure to comply with these Terms or Game rules;
    • loss or damage caused by your equipment, devices, internet connection or software;
    • losses resulting from technical failures, system errors, disconnections or delays where the Operator has acted reasonably and in accordance with its policies; or
    • loss of data, profits, business, or any indirect, consequential or special damages, whether arising in contract, tort or otherwise.
  • Maximum liability: Subject to the paragraph below, the Operator's aggregate liability to you in respect of any single incident or series of related incidents shall not exceed the greater of:
    • the amount of the relevant Bet or stake placed by you in relation to the matter giving rise to the claim; or
    • the amount of Real Money Funds in your Account at the time of the incident.
  • Non-excludable liability: Nothing in these Terms shall exclude or limit the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or restricted under applicable law.
  • Your responsibility: You are responsible for ensuring that your use of the Website is lawful in your jurisdiction, that you understand the risks of gambling, and that you maintain appropriate control over your gambling activity. The Operator provides responsible gambling tools but cannot be held liable for losses arising from your failure to use them or to act on available information.

Intellectual Property Rights

The Website and its content are protected by intellectual property rights. This section clarifies how you may use the Website in a lawful and respectful manner.

  • Ownership: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, Game content, graphics, logos, trademarks, text, sound, video and other materials, are owned by the Operator, its group companies, licensors or third-party providers. Rights subsist under applicable copyright and trademark laws and international treaties.
  • Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for your own private entertainment on devices you own or control. No other rights are granted.
  • Restrictions: You may not, without prior written consent from the Operator:
    • copy, reproduce, distribute, publish, display, modify, translate, reverse engineer, decompile, disassemble or create derivative works from any part of the Website or its software, except where expressly permitted by law;
    • use any automated system or software (such as bots, crawlers or scrapers) to access or interact with the Website or its data; or
    • remove, obscure or alter any copyright, trademark or other proprietary notices.
  • Third-party content: Games and services provided by third-party suppliers remain the property of those suppliers. Your use of such content is subject to these Terms and any additional conditions notified to you.

Privacy & Data Protection

Your personal data is processed in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, and the Operator's privacy policy as updated for 2025.

  • Privacy policy: Detailed information about how the Operator collects, uses, discloses, stores and protects your personal data, as well as your rights as a data subject, is set out in the privacy policy available on the Website and, where applicable, on https://mobilewins.co.uk/terms-and-conditions or other linked pages.
  • Purpose of processing: Personal data may be processed to open and manage your Account, verify identity and eligibility, comply with AML and responsible gambling obligations, process transactions, prevent fraud, and provide customer support.
  • Consent and legitimate interests: Certain processing may be based on your consent (for example, receiving marketing communications), while others are based on legal obligations or the Operator's legitimate interests in operating a lawful and secure gambling service.
  • Your responsibilities: By using the Website, you confirm that all information you provide is accurate and that you will update it as needed. You should review the privacy policy regularly to stay informed about how your data is handled in 2025 and beyond.

Changes to Terms

The regulatory environment and the services provided through winsmobile.com may evolve over time. It is therefore necessary to update these Terms periodically to reflect legal developments, regulatory guidance and operational changes.

  • Right to amend: The Operator may amend these Terms from time to time, including to ensure ongoing compliance with UK law, UKGC requirements and industry standards that apply in and after 2025.
  • Notice of changes: Material changes will be communicated by appropriate means, which may include a notice on the Website, an in-account message, email, or a prominent banner displayed upon login. The updated Terms will state the new effective date.
  • Acceptance of changes: Continued use of the Website after the effective date of revised Terms will constitute your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Website and close your Account.
  • Access to previous versions: Where feasible, the Operator will retain or make available previous versions of the Terms or provide a summary of key changes to enable you to understand how your rights and obligations have evolved.

Termination & Suspension

The Operator and the Player each have rights to suspend or terminate the relationship where necessary. This section sets out when and how Accounts may be suspended or closed, and the treatment of funds, in a manner consistent with UKGC expectations.

Player-Initiated Closure

  • Account closure: You may close your Account at any time by using available tools on the Website or by contacting customer support. Subject to regulatory checks, your remaining Real Money Funds will be returned to you via an appropriate payment method, unless retention is required by law or regulation.
  • Self-Exclusion and time-outs: You may request Self-Exclusion or apply shorter time-out periods to help control your gambling. Self-Exclusion is binding for at least the minimum period stated at the time of your request and cannot be reversed during that period. The Operator will take reasonable steps to prevent you from gambling during Self-Exclusion.

Operator Suspension and Termination

  • Grounds for suspension: The Operator may suspend your Account, block access, withhold Bonuses and/or freeze funds where it reasonably suspects:
    • breach of these Terms or Game rules;
    • fraud, collusion, money laundering, terrorist financing or other criminal activity;
    • abuse of Bonuses, chargebacks or payment irregularities;
    • that continued gambling may cause you significant harm, based on safer gambling indicators; or
    • that your identity, age or location cannot be satisfactorily verified.
  • Investigation: During suspension, the Operator may conduct internal and external investigations and request additional documentation. You agree to cooperate fully and promptly with any reasonable request.
  • Termination: The Operator may close your Account by providing notice where:
    • it is legally required or directed to do so by a regulator, law enforcement authority or court;
    • it has reasonable grounds to believe that you have engaged in serious or repeated misconduct; or
    • it ceases to offer services to players in the UK or to the Mobile Wins Website through winsmobile.com.

Treatment of Funds on Suspension or Closure

  • Real Money Funds: Subject to any legal or regulatory restrictions, Real Money Funds remaining in your Account at the time of closure will be returned to you. Where funds are frozen due to suspected criminal activity or regulatory directions, the Operator may withhold or forfeit funds in accordance with applicable law.
  • Bonus Funds: On closure (other than where required for safer gambling reasons and clearly explained to you), any unused Bonuses and associated Bonus Funds are typically forfeited, unless otherwise required by consumer protection rules or stated in the relevant promotion.
  • Notification: Where reasonably practicable, the Operator will notify you of the reasons for suspension or closure, subject to legal and regulatory constraints. In some cases, disclosure may be limited to avoid tipping off or prejudicing investigations.

Governing Law & Jurisdiction

This section clarifies the legal framework governing your relationship with the Operator, and how disputes are resolved, in accordance with UK law and UKGC requirements.

  • Governing law: These Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the law of your habitual residence in the United Kingdom.
  • Internal complaints: If you have a complaint about the Website, the Operator encourages you to contact customer support in the first instance. Complaints will be handled in accordance with the Operator's complaints procedure, which aims to provide a fair and timely outcome.
  • Alternative Dispute Resolution (ADR): If your complaint cannot be resolved through the internal process, you may be entitled to refer it to an approved ADR Entity. As of 2025, the Operator uses the Independent Betting Adjudication Service (IBAS), accessible via https://ibas-uk.com/. ADR decisions may be binding on the Operator under applicable rules.
  • Regulator complaints: You may also find information about complaining to the UKGC at https://gamblingcommission.gov.uk/public-and-players/complaints. The UKGC generally does not resolve individual disputes but uses information to assess regulatory compliance.
  • Court jurisdiction: Subject to the ADR process, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of the Website. This does not affect any statutory rights you may have to bring proceedings in your local courts within the UK.

Contact Information

If you have questions, complaints or require support regarding these Terms or your use of the Website, you should contact the Operator using the details and channels made available on winsmobile.com, supplemented by the corporate information set out below.

  • Operator: ProgressPlay Limited, acting as the licensed operator of the online gambling services provided in relation to the Mobile Wins Website via winsmobile.com.
  • Registered / head office address: Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
  • General support: You may contact customer support using the contact methods (such as live chat or web forms) provided on the Website. Where an email address or telephone number is displayed on winsmobile.com for support purposes in 2025, you may use those details for routine queries, account questions and complaints.
  • Legal and regulatory enquiries: Formal legal notices or regulatory correspondence may be addressed in writing to ProgressPlay Limited at the address above, clearly marked for the attention of the legal department, or submitted through any dedicated legal contact channel specified on the Website from time to time.